Approved supplier and installer of the Avaya, Panasonic & Samsung range of business telephone systems and handsets. We provide professional business services to many major UK companies.
Whether you are interested in upgrading your current telephone system or need advice on installation of digital or analogue lines, we are here to help.We understand the everyday problems that businesses face today, and as such we work closely with all our clients to implement fully integrated communications solutions.
Our reliable portfolios, unrivalled market intelligence and engineering experience enables us to give up-to-date information on how to lower your costs, realise technological advances effectively and increase your overall efficiency. This can be complimented by our support packages.
Comms Group specialise in the supply, installation, support and maintenance of a range of telephone systems from the world’s largest and most respected telecommunications equipment manufacturers including Avaya, BT, Mitel, NEC, Panasonic and Samsung.
We also implement additional features like voice-mail, computer telephony integration, call management software, call logging and call recording systems. Because of our wide range of experience and our commitment to service, we are the choice telephone systems provider for many small to medium sized business.
Whatever your line of business - you will be aware that the way callers are greeted reflects on your company’s professionalism. Our range of on-hold music, auto-attendant, call queuing and call recording systems ensure that incoming calls are dealt with in a professional manner. Customers care less about the size of your company or whether you have a dedicated receptionist than about getting a fast, friendly and efficient welcome.
A professional image requires more than just picking up calls when you happen to be around, callers accept that sometimes they have to wait to be connected. Whilst they wait it is acceptable to have music or an announcement playing or even a mixture of both.
“The result of a non-professional telephone system is customer frustration, missed opportunities and an overall bad impression of the business”
Whilst trying to create that professional solution, utilising advanced features you have to make it easy and efficient to use. It should be open to upgrades - such as Voice over IP or CTI applications- to suit your changing needs. But most importantly it should be affordable.
Computer Integrated Telephony
With an industry that is full of so called 'buzz words' it is difficult to know what some features mean! Let alone what they do. Comms Group can take the confusion out of the jargon and explain to you in plain English how these features can help to make your business to be more efficient, organized and profitable. Our advisors can help you to understand how you can benefit from direct inward dialling, automated attendant systems, call logging, recording systems, or pop-up applications.